Employee Assistance Program (EAP)

Your wellbeing isn't just about your physical health. It is a combination of physical, mental, emotional, social, spiritual and financial health.

Pacific University supports the comprehensive wellbeing of our employees with the Employee Assistance Program through Cascade Centers. This confidential service helps you access free wellness and counseling resources to support you and your family through psychological problems, marriage difficulties, problems with children, financial struggles, coping with the stress of an illness in the family, and alcohol- or drug-related problems.

Cascade Centers also can provide you with concierge services to help make the day-to-day stresses of life a little easier. Are you looking for childcare or adult care in your area? Cascade Centers can pre-screen facilities within a given area and provide you with information about ratings and availabilities.

The EAP also has health coaches who can help you approach personal wellness goals, like quitting tobacco or losing weight. And, their free online resources include personal wellness evaluations, goal-setting support, and even legal resources, such as an interactive online will program.

Find information online or call Cascade Centers at 800-433-2320. 

Intake and Assessment

Up to three sessions per incident, per client, per year for problem identification, assessment, the establishment of outcome goals, recommendations, priorities and actions needed to reach goals.

Information Line

Our anonymous information line is available to employees and dependents seeking information about general mental health and EAP services. Call 800-433-2320 and ask for the information line Monday through Friday, 8 a.m. to 5 p.m.


A live, online virtual session with an EAP consultant designed to answer questions, assist with problem resolution, and provide advice customized to your situation. For additional information, or to set up a session, please visit our e-support website.

Crisis Counseling

Available on a 24-hour, 7 day a week basis


Cascade will help locate resources and information nationwide related to:

  • Eldercare | Finding solutions for the aging needs of our loved ones
  • Childcare | Infant to College-age information and resources for childcare, education, parenting and adoption
  • Identity Theft | Employees and family members receive unlimited phone consultation for ID recovery, support, and prevention techniques. Services include guidance immediately after discovery of the ID theft, access to financial advisors or attorneys, guidance on how to minimize risk such as what to do today, how to maintain vigilance, and how to protect yourself on the web
  • Concierge Services | Cascade offers information and resource services for today's busy people. We will research and locate resources for people and provide that information within two business days of the call. Whether it is the season playbill at a local Shakespeare Festival or dog obedience training we will find those resources for our clients.

Legal/Financial Consultations

Consultations for a variety of legal and financial matters with a licensed professional. Discounted rates are available for services that exceed limits.

Home Ownership Program

If you are looking to buy, sell, refinance, or invest in a home, take advantage of the Home Ownership Program. This program offers a network of pre-screened service providers that offer free, no obligation consultations. Also available are pre-negotiated discounts with all of these providers. Using this program, you can save substantial time and money.

For your free consultation or more information about the Home Ownership Program, call 1-866-505-3244.

Cascade Personal Wellness

Unlimited access to wellness coaches for assistance in making life style changes for areas such as: weight management, fitness, smoking cessation, and chronic conditions.

To Access:

  1. Go to www.wellcall.com
  2. Click on Members
  3. Register as a new user
  4. Use company password: Pacific University

Cascade Personal Advantage

Cascade Personal Advantage is a interactive website providing innovative, online, educational tools: Kick a habit, take self assessments, compare child and elder care services, watch informative video clips, and more.

To Access:

  1. Go to www.cascadecenter.com
  2. Click Cascade Personal Advantage
  3. Register as a new user
  4. Use company password: Pacific University

The Listening Library

The Listening Library is a series of recorded informational messages covering a variety of topics that affect our lives. Reach the Listening Library at 800-257-6291 or, in the Portland Metro Area, 503-620-3749.