For a portfolio of programs, responsible for the integrity of computerized student academic records; course and schedule building; pre-registration, enrollment and grading activities; provides customer service to students, faculty, staff, parents, and the public.
Essential Functions/Major Responsibilities
For a portfolio of programs:
- Pre-registration activities, including placements, prerequisite checking, assignment of registration priority, application/release of holds, student information system maintenance
- Registration activities, including block and individual; internships, independent study contracts, non-degree student registrations, add/drop and course withdrawal requests
- Course waitlists and multiple sections registration resolution
- Audit of degree requirements, including the assignment of programs, waivers and substitutions
- Diploma awarding process
- Creates and updates courses and course schedules in consultation with Colleges, Programs and Schools, under the guidance of the Assistant Director
- Serves as contact for program administrators and students on course- and schedule-related issues; represents Registrar’s Office at program orientations and other campus events
- Serves as Customer Service Specialist back-up
Secondary Functions: Serves as back-up for all Registrar’s Office functions; carries out or coordinates other projects as assigned by the Registrar, as needed.
Job Scope: There is no budgetary or policy-making responsibility, but there is responsibility for developing efficient work systems and procedures and most work is done independently. Duties primarily are performed within predetermined instructions and standards, and decision-making usually is routine. Mistakes/errors may result in vulnerability to legal action; issues with accreditors; diminished academic reputation; negative student experiences; breach of confidential information, poor customer service.
Supervisor Responsibility: There is no supervisory responsibility
Education and/or Experience
- College-level education desirable
- Previous experience in a busy, deadline-oriented office environment
- Previous experience with higher education/student support services desirable
- Ellucian Colleague experience desirable
Required Knowledge, Skills, Abilities & Behaviors
- Self-directed, organized, high attention to detail, and able to work without direct supervision
- Excellent written and verbal communication skills
- Creative problem-solving skills; demonstrated ability to analyze data and apply to established criteria and to solve problems consistent with existing policies
Demonstrated excellent customer service skills in occasionally-stressful environments:
- communicate professionally and effectively with a range of people from diverse ethnic and cultural backgrounds
- work successfully in an environment where you must multi-task and are interrupted regularly
- be able to prioritize and organize work duties
- be professional in appearance, conduct, and overall performance
- Able to:
- work successfully in a flexible, team environment
- ask questions and seek assistance when needed, to ensure accuracy
- take initiative to solve problems and/or resolve issues
- maintain confidentiality and work within FERPA guidelines and procedures
- accurately explain University policies, procedures and general information
- accurately use Microsoft Office (Word, Excel, Power Point, Outlook) and administrative software systems
Working Conditions: Normal office environment with multi-tasking and interruptions; regular computer and telephone work required. May occasionally require hours that exceed 8 hours a day and/or 40 hours per week during peak periods.
Physical Activities: Talking, hearing, repetitive motion (keyboarding)
Physical Requirements: Sedentary work
Please email cover letter, resume and names and phone numbers of three professional references to email@example.com. Please name your documents as shown in the following example: (Example: Adams_Amy letter, Adams_Amy resume, Adams_Amy references). You may also mail your application materials to Human Resources/Pacific University, 2043 College Way, Forest Grove, OR 97116.
Application materials will be screened and interview candidates will be selected and notified. The hiring process normally consists of several interviews and can last several weeks depending on the position. Employment is contingent upon eligibility to work in the United States and successful completion of a background check. If the position is posted on our online job board it is an available position and you may apply. No phone calls please.
Pacific University is a small but diverse community, where students thrive in a personal academic environment. Tracing its roots back to 1849, when it began as a school for orphans of the Oregon Trail, Pacific has long been devoted to making a difference in people’s lives.
Today, students study in a unique combination of undergraduate, graduate and professional programs in the liberal arts and sciences, optometry, education, health professions and business. Pacific University has campuses in Forest Grove, Hillsboro, Eugene and Woodburn, Oregon, as well as an office in Honolulu. In addition, a variety of Pacific University health and eye clinics throughout the Portland area serve patients and provide students with practical experience.
At Pacific University, students and faculty engage in discovery through close, nurturing relationships that provide extraordinary learning experiences. International study, service learning, internships and co-curricular activities have been integral parts of the education of nearly 25,000 alumni worldwide who share in the Boxer spirit.
Notice of Nondiscrimination Policy | It is the policy of Pacific University not to discriminate on the basis of sex, physical or mental disability, race, color, national origin, sexual orientation, age, religious preference or disabled veteran or Vietnam Era status in admission and access to, or treatment in employment, educational programs or activities as required by Title IX of the Education Amendments of 1972, section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, the Age Discrimination Act, the Americans with Disabilities Act of 1990, or any other classification protected under state or federal law, or city ordinance. Questions or complaints may be directed to the Vice President for Academic Affairs, 2043 College Way, Forest Grove, OR 97116, firstname.lastname@example.org.