Technology Help Resources

Getting Help

For information about contacting technology support staff, see our Knowledgebase article Contacting Support.

KnowledgeBase

Our Help Knowledgebase contains searchable information about a variety of technology help topics.


Help Wizards

Remote Help

Training Resources

Help Handouts

Connecting to BoxerGuest (pdf) | for university guests only
Connecting to BoxerSecure with Android Devices (pdf)
Troubleshooting Locked Accounts (pdf)
Using the Pharos Copiers (pdf)
Printing in Black and White to Pharos with Windows Computers (pdf)
Pharos Printing Via Email/Mobile Devices (pdf)
Scanning in the UIS Managed Mac Computer Labs (pdf)
Scanning in the UIS Managed Windows Computer Labs (pdf)

Vault

Vault Interface Basics (pdf)
Vault Uploading and Downloading Files (pdf)
Vault Sharing Files and Folders (pdf)
Vault Web Hosting (pdf)
Vault Network Drive Mapping for Macs (pdf)
Vault Network Drive Mapping for Windows (pdf)

BoxerMail

Forwarding BoxerMail to Another email (pdf)
Archiving BoxerMail with Apple Mail (pdf)
Archiving BoxerMail with Windows Mail (pdf)
Archiving BoxerMail with Outlook (pdf)

Students

IT Resources for Students (pdf)
Student Email on Blackberry Mobile Devices (pdf)
Student Email on iOS Devices (pdf)

Faculty/Staff

IT Resources for Faculty and Staff (pdf)
Using Apple Time Machine Backups (pdf)
Updating and Releasing Phonebook Information (pdf)
Creating and Managing Mailing Lists (pdf)
Faculty/Staff Email on Blackberry Mobile Devices (pdf)
Faculty/Staff Email on Android Devices (pdf)
Faculty/Staff Email on iOS Devices (pdf)