This course introduces students to the theory and practice of negotiation and conflict resolution including how to recognize situations that call for bargaining, what the process of bargaining involves, and how to analyze, plan, and implement successful negotiations. Emphasis will be placed on integrating analytical skills, negotiation techniques, and conflict resolution methods into the practice of health care management. Case studies, discussion, and role playing will help students build substantive skills in conflict resolution and negotiations. Students also will learn the overt and covert causes of conflict, the concepts for analyzing disputes, and a variety of methods that can be applied to effectively prevent or resolve conflict. 2 credits.
Negotiation & Conflict Resolution