Troubleshooting Java Problems

Java is a free add-in used by web browsers to show interactive content.  Java is used by several functions within Moodle and by the advanced uploader in Vault.  Some verisons of Java are known to cause problems with software used by Pacific University or ot have serious security flaws.  Java can be downloaded free from www.Java.com.

If you have a version of Java with a known problem, UIS reccomends that you download and install the latest version.

 

Upgrading Java

To upgrade ot the latest version of Java:

Mac Users:

Go to Java’s website, http://www.java.com/en/, and click on the “Free Java Download” link.  Follow the instructions and prompts to download and install Java 7 Update 11.  You can also use this direct link to the installer on Java’s website: http://javadl.sun.com/webapps/download/AutoDL?BundleId=73135  

Java 7 requires an Intel-based Mac running Mac OS X 10.7.3 (Lion) or later and administrator privileges for installation.

Windows Users:

Go to Java’s website, http://www.java.com/en/, and click on the “Free Java Download” link.  Follow the instructions and prompts to download and install Java 7 Update 11.  You can also use this direct link to the installer on Java’s website:  http://javadl.sun.com/webapps/download/AutoDL?BundleId=73154

It is strongly recommended that Windows users uninstall older versions of Java from their system:  http://www.java.com/en/download/uninstall.jsp

 

Known Incompatible Versions of Java

 

 

Checking Your Java Version

You can check your Java version using the following methods:

You can also click on the Check Browser button on the Blackboard Homepage.

If you have questions about how to check your Java version, please e-mail help@pacificu.edu and we will provide assistance.

 

Mac users of LockDown Browser