Technology Help Resources

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Getting Help

 

Training Resources

Interactive Resources

Self-Help Documentation

 

Getting Help

 

Technology Information Center (TIC)

    For general help inquiries (including accounts, wireless, printing, university issues computers, technology purchases, classroom and meeting room technology).  If you're not sure where a help request should go, the TIC is always happy to help route your request to the right group.

    Hours: M-F 8a-8p (during spring and fall semesters)

    Email: help@pacificu.edu

    Phone: 503-352-1500

    Walk-Ins: Lower Level of Marsh Hall

Health Professions Information Services (HPIS)

    For help inquiries concerning Health Professions specific systems.

    Hours: M-F 8a-5p (during spring and fall semesters)

    Email: help@pacificu.edu

    Phone: 503-352-7243

    Walk-Ins: Creighton Hall (HPC1) 211

Center for Educational Technology & Curricular Innovation

    Help for faculty in using technology in teaching.

    Email: alweiss@pacificu.edu

    Phone: 503-352-1417

    Walk-Ins: Pacific University Library 107

    Website: http://www.pacificu.edu/library/edtech/edtech_home.cfm

University Web Team

    For help with the creation and maintenance of university webpages, email marketing and online forms.

    Email: webteam@pacificu.edu

    Phone: 503-352-2297

    Website: http://www.pacificu.edu/ua/marcom/web/index.cfm

Library Systems and Applications Administration

    For help with library specific systems (including eReserves, research databaes, interlibrary loan, catalog search).

    Email: library-help@pacificu.edu

Center for Languages and International Collaboration

    For help with technology issue specific to the College of Education Elanguage learning technology resources, including the LiveMocha online language learning system. 

    Email: clic@pacificu.edu

    Phone: 503-352-1607

    Walk-Ins: Scott 100B

    Website: http://www.pacificu.edu/as/clic/

Eugene Learning Manager

    For help with technology issues specific to the College of Education's Eugene campus. 

    Hours: 8a-5p M-F

    Email: jeverett@pacificu.edu

    Phone: 541-485-6812

    Walk-Ins: Eugene Campus Computer Lab


Self-Help Documentation


Training Resources


Interactive Resources

 

Log on to the Cerberus Helpdesk to enter call tickets into the UIS call ticketing system and check on the status of existing call tickets.  Tickets are also created when you email help@pacificu.edu.

Go here when directed to by a technology specialist in order to allow that technology specialist to remotely view and access your computer.


 

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