Technology Help Resources
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Getting Help
Technology Information Center (TIC)
For general help inquiries (including accounts, wireless, printing, university issues computers, technology purchases, classroom and meeting room technology). If you're not sure where a help request should go, the TIC is always happy to help route your request to the right group.
Hours: M-F 8a-8p (during spring and fall semesters)
Email: help@pacificu.edu
Phone: 503.352.1500
Walk-Ins: Lower Level of Marsh Hall
Health Professions Information Services (HPIS)
For help inquiries concerning Health Professions specific systems.
Hours: M-F 8a-5p (during spring and fall semesters)
Email: help@pacificu.edu
Phone: 503.352.7243
Walk-Ins: Creighton Hall (HPC1) 211
Center for Educational Technology & Curricular Innovation
Help for faculty in using technology in teaching.
Email: alweiss@pacificu.edu
Phone: 503.352.1417
Walk-Ins: Pacific University Library 107
Website: http://www.pacificu.edu/library/edtech/edtech_home.cfm
University Web Team
For help with the creation and maintenance of university webpages, email marketing and online forms.
Email: webteam@pacificu.edu
Phone: 503.352.2297
Website: http://www.pacificu.edu/ua/marcom/web/index.cfm
Library Systems and Applications Administration
For help with library specific systems (including eReserves, research databaes, interlibrary loan, catalog search).
Email: library-help@pacificu.edu
Center for Languages and International Collaboration
For help with technology issue specific to the College of Education Elanguage learning technology resources, including the LiveMocha online language learning system.
Email: clic@pacificu.edu
Phone: 503.352.1607
Walk-Ins: Scott 100B
Website: http://www.pacificu.edu/as/clic/
Eugene Learning Manager
For help with technology issues specific to the College of Education's Eugene campus.
Hours: 8a-5p M-F
Email: jeverett@pacificu.edu
Phone: 541.485.6812
Walk-Ins: Eugene Campus Computer Lab
Self-Help Documentation
- Microsoft Office Online Training
- UIS' Tech Help & Training Channel on Pacific @ iTunes U (iTunes required)
- Educational Technology Workshops
- A short video on how to recognize phishing (fraudulent) emails
Log on to the Cerberus Helpdesk to enter call tickets into the UIS call ticketing system and check on the status of existing call tickets. Tickets are also created when you email help@pacificu.edu.
Go here when directed to by a technology specialist in order to allow that technology specialist to remotely view and access your computer.
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