Technology Help Resources
Technology Information Center (TIC)
For general help inquiries (including accounts, wireless, printing, university issues computers, technology purchases, classroom and meeting room technology). If you're not sure where a help request should go, the TIC is always happy to help route your request to the right group.
Hours: M-F 8a-8p (during spring and fall semesters)
Walk-Ins: Lower Level of Marsh Hall
Health Professions Information Services (HPIS)
For help inquiries concerning Health Professions specific systems.
Hours: M-F 8a-5p (during spring and fall semesters)
Walk-Ins: Creighton Hall (HPC1) 211
Center for Educational Technology & Curricular Innovation
Help for faculty in using technology in teaching.
Walk-Ins: Pacific University Library 107
University Web Team
For help with the creation and maintenance of university webpages, email marketing and online forms.
Library Systems and Applications Administration
For help with library specific systems (including eReserves, research databaes, interlibrary loan, catalog search).
Center for Languages and International Collaboration
For help with technology issue specific to the College of Education Elanguage learning technology resources, including the LiveMocha online language learning system.
Walk-Ins: Scott 100B
Eugene Learning Manager
For help with technology issues specific to the College of Education's Eugene campus.
Hours: 8a-5p M-F
Walk-Ins: Eugene Campus Computer Lab
- Microsoft Office Online Training
- UIS' Tech Help & Training Channel on Pacific @ iTunes U (iTunes required)
- Educational Technology Workshops
- A short video on how to recognize phishing (fraudulent) emails
Log on to the Cerberus Helpdesk to enter call tickets into the UIS call ticketing system and check on the status of existing call tickets. Tickets are also created when you email firstname.lastname@example.org.
Go here when directed to by a technology specialist in order to allow that technology specialist to remotely view and access your computer.
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