Job #:  1662

Responsible for developing, supervising, and implementing comprehensive student support programs, and events for students from Hawaii, that are designed to support the recruitment, matriculation, retention, and academic and personal success of this student population. Serves as a central resource for students, prospective students, students' families, alumni, faculty, and staff regarding issues related to students from Hawaii. Holds responsibility for managing records and supervising procedures related to the University's compliance with federal law. Provides one-on-one support and guidance to students, parents, alumni, staff, and faculty.



  • Develop, implement, coordinate and oversee all activities of NHOH, work closely with NHOH executive board and NHOH Lu'au board.
  • Develop and implement peer-mentoring program for NHOH.
  • Plan and coordinate with other departments on-site summer registration for students in Hawai'i.
  • Provide advising and logistic support to NHOH's annual Lu'au benefit, a major campus event.
  • Participate with students, faculty, and staff, in developing programs and events that educate the entire campus, and promote cultural appreciation in regards to the students from Hawaii.
  • Develop programs and events that help students acclimate to and persist at Pacific University.   Hawaii Summer Registration, Hawaii student orientation at Pacific University, NHOH Peer Mentor program.
  • Select instructor and oversee PE 150 Hula class.  Provide implements, costumes, etc. for lu'au participation.
  • Implement and coordinate PACU 146 Luau Company class, one credit Pass / No Pass for students involved with Lu'au.
  • Coordinate events with the Pacific University Hawaii Office in Honolulu, Hawaii.


  • Consult with university administrators in the event of real or perceived incidents of bias, discrimination, or harassment. Consult with involved parties in developing reconciliation, remedies, and/ or prevention.  Member of the University Diversity Standing Committee.
  • Establish relationships with students, parents, alumni, and friends from Hawai'i, and be knowledgeable of the cultural differences. Interpret these differences to various university constituencies (e.g., dining services, residence life (peer review board), faculty, orientation support personnel, students) to the extent that cultural differences impact effective teaching and service delivery to these students. Interpret university policies and culture to students and their families to the extent that cultural differences impact the students' ability to successfully participate in the university or effectively use university resources.

One-on-one Student Guidance and Advising

  • Meet with students to provide academic and personal support, including but not limited to: coaching students about basic study, time-management; helping students develop successful behaviors for working with instructors and/ or university staff members; and, guidance on course scheduling respective to students' unique needs and goals.
  • Consult with students' families, University faculty and staff members (e.g., deans, residence hall staff, admissions officers, health care providers, academic support personnel) regarding students as permitted by confidentiality policies, including Family Educational Rights and Privacy Act.
  • Provide extra support and guidance to students and their families in times of crisis or emergency, including but not limited to: academic difficulty that jeopardizes a students' academic standing, episodes of acute disability or illness necessitating medical attention, or alleged violations of the student code of conduct and legal issues with local law enforcement, family emergencies and other problems / concerns.


  • Develop and maintain publications, including but not limited to: web pages, forms and policy documents, informational brochures, student and family support materials, presentations, etc.
  • Develop and maintain databases and list serves.
  • Oversee Facebook and Instagram accounts for NHOH and Luau.
  • Compile activity summaries and statistical data for reports and surveys as needed by Vice President of Enrollment and Student Affairs, President's Cabinet, Board of Trustees, Admissions, strategic planning, accreditation, etc.  Other reports include Quarterly reports for the business office, Recognition report for CASS, Luau evaluation and budget planning.
  • Maintain an NHOH budget, including operating, luau and club expenses. Manage university budget accounts associated with the Office of Hawaii Outreach
  • Attend regular NHOH Exec Board (weekly) NHOH General meetings (monthly) and Luau Chair meetings (weekly) and Luau General meetings (monthly in Oct, Nov and Dec.; Bi monthly in Jan, and Feb. and weekly in March and April.  Meet with NHOH President to set agenda, and meet with Luau chair weekly to set Luau meeting agenda.  Meet with Peer Mentor Coordinators and Programmers on a bi-monthly basis.
  • Work with travel agencies to coordinate airline reservations and group travel pricing for students and parents. Coordinate airport shuttles to and from the airport (August, Thanksgiving, Winter, Spring Break and May)
  • Answer emails, phone calls and inquiries from the general public in regards to finding halau's for hula classes, groups for entertainment, ukulele class instructors, Hawaiian food recipes and travel information in a kind and respectful manner (without irritating people).
  • Work with outside Hawaiian cultural organizations to promote Pacific University and NHOH.
  • Encourage students, families, and alumni to attend University sponsored events in Hawaii and Oregon and connect with Alumni Relations, Development and other university Advancement staff.
  • Work with and assist Pacific University faculty members with developing Winter 2 courses in Hawaii. Assist with homestays, site visitations and networking.
  • Organize and conduct meetings with other members of the university in support of the department's goals.
  • Develop goals and strategies for accomplishing assigned responsibilities, participate in the College's annual strategic planning processes, and work with the University leaders, faculty and staff to develop both short and long-term goals and objectives for the success of the Hawaii Outreach office on the Forest Grove campus.
  • Supervise assigned staff and student workers; coordinate the delivery of programs and services.
  • Participate in the development of the office budget, monitor spending and approve expenditures according to annual spending plans and prepare budget reports as needed.
  • Recommend appointments, transfers, promotions, reclassifications, disciplinary action, layoff or termination of subordinates; assign work; communicate job expectations and performance measures; conduct performance evaluations  and plan  for staff development of unit employees; monitor and approve use of paid leave; ensure that all duties are performed in compliance with University policies and equal employment opportunity guidelines.
  • Serve on the Vice President of Enrollment Management and Student Affairs leadership team.

Programming Activities

Develop, plan and implement the following programs and activities:

    • Hawaii Summer Registration:  work with Peer Mentor coordinators to solicit students and parents to help with Hawaii Summer Registration.  Work with admissions to solidify activities for the week.  Purchase leis, omiyage and mahalo gifts. Plan Luau Board dinner meeting.

Fall Semester

      • Hawaii Student orientation at Pacific University.  Work with Peer Mentor coordinators.  Max, FG Passport, Kauai Island Grill, bus transportation, Lloyd Center and shopping.
      • Exec Board Fall Retreat
      • Monthly van trips to various activities in and around the Portland Metro area.
      • Welcome Back Picnic, Club Fair
      • Election of freshmen representatives, order class t-shirts
      • Sports Day
      • Fall Break activities
      • Homecoming
      • Pumpkin Carving Contest
      • Western Farm Workers Giving Tree; 90+ gifts for WFW
      • Thanksgiving Dinner: organize, shop, cook and feed for 100+ haumana and ohana.
      • Winter Banquet
      • Fall Exec Board luncheon
      • Coordinate with Programmers airport shuttle service for beginning of school, thanksgiving, winter term, winter break, spring break and cargo runs for summer storage.

Winter 2

  • Winter Break activities/programs

Spring Semester

    • Hula Basics 101
    • PACU 146 Luau Production
    • Spring Break Activities
    • Pre Luau Concert
    • Luau – the largest student-run activity on Pacific’s campus, 2000+ in attendance at luau.  Ohana and alumni volunteers.  Also the largest student run luau on the West Coast.  Luau gift certificates for various Pacific events and community auctions.
    • Annual appearance on the Out and About with Drew Carney segment on KGW, channel 8 news.
    • Election of NHOH Exec Board officers for the next school year
    • Spring Exec Board Luncheon
    • End of the year picnic
    • Re-recognition application for CASS
    • Ordering Vans for the following academic year
    • Setting up NHOH calendar for the following academic year
    • Room and facility reservations for the next academic year
    • Graduation Pictures for Senior class:  Group, individual and family shots.
    • Luau Pre Shows on the average 2 - 4 a semester. (Corn Roast, Jennings McCall)


  • Provide accountable leadership resulting in productive, efficient working relationships.
  • Select, train, supervise, motivate, and evaluate office personnel.
  • Make effective decisions and take independent action.
  • Research and analyze information.
  • Make recommendations.
  • Identify trends, for see problems and resolve conflicts.
  • Prepare and present written/ and oral reports.
  • Visibly and positively represent Pacific University to the public.
  • Work cooperatively with others.
  • Listen effectively.
  • Acknowledge and encourage staff excellence and professional development related to University goals.
  • Practice an open communications style which involves people at all levels in the decision making process.
  • Operate standard office machines including a microcomputer.  Knowledge of Filemaker, Excel, Powerpoint and Microsoft Word.

JOB SCOPE:  Initiate action, takes responsibility and motivates others to assist in setting and achieving goals.  Accepts authority and assumes responsibility; analyzes positive and negative forces affecting the success of the Hawaii Outreach office and NHOH. Takes immediate steps when problems arise; focuses resources on strategic goals; uses problem solving strategies; exhibits a positive attitude; encourages and facilitates meaningful and effective communication with all constituents.

SUPERVISOR RESPONSIBILITY:  Provide appropriate leadership for all aspects of the Hawaii Outreach and Programming office. Be a supportive and positive role model for employees. Recruit, train and supervise a student staff of 15 - 20 students.


Qualifications include an advanced degree in education, ethnic studies, psychology or a related field. Preference given to those with 10 or more years of experience developing and leading in an educational environment.  Experience with diverse cultures desired. Excellent interpersonal and communication skills and a demonstrable desire and ability to work with people with different backgrounds.  Prior experience providing one on one guidance and support to ethnic minority. Loyalty, good humor, success in establishing collaborations, effectively communicating in a variety of mediums and being known for maturity in decision-making are also critical to success.


    • A deep understanding of Pacific University academic programs and opportunities for students.
    • A sophisticated understanding of Hawaiian culture, including the issues (cultural, political, social, economic) that bring students, parents, alumni and friends from Hawaii together as well as divide the community.
    • Organizational leadership, team building, management, staff development and communication techniques.
    • Builds on basic learning and carries it from one situation to another.
    • Demonstrates critical thinking skills in problem solving and decision-making.
    • Asks questions and seeks assistance.
    • Takes responsibility to eliminate the source of problems.
    • Demonstrates confidentiality regarding information pertaining to all students, faculty and staff.
    • Maintains proper appearance and personal conduct for the employee's particular job.
    • Uses effective communication skills taking into consideration body language, filters, listening, paraphrasing, and questions with customers of diverse ethnic and cultural backgrounds.
    • Demonstrates ability to work in a team environment.
    • Budget development and implementation at a department level

WORKING CONDITIONS: Typical office working condition; some travel, evening and week-end work required.

PHYSICAL ACTIVITIES:  Climbing  _Balancing  _Stooping _Kneeling  _Crouching  _Crawling _Reaching  _Standing _X Walking  _Pushing  _Pulling  _Lifting _Fingering  _Grasping  _Feeling  _Talking  _Hearing _Repetitive motion

PHYSICAL REQUIREMENTS:  _X_ Sedentary work _X_Light work _Medium work _Heavy work _Very Heavy work  _Visual acuity

REPORTING RELATIONSHIP:  Vice President of Enrollment Management and Student Affairs

APPLICATION:  Please email cover letter, resume and names and phone numbers of three professional references to  Please name your documents as shown in the following example: (Example:  Adams_Amy letter, Adams_Amy resume, Adams_Amy references).  You may also mail your application materials to Human Resources/Pacific University, 2043 College Way, Forest Grove, OR  97116.  Priority will be given to applicants who submit their application materials by January 15, 2018.  Position is open until filled.

Application materials will be screened and interview candidates will be selected and notified.  The hiring process normally consists of several interviews and can last several weeks depending on the position.  Employment is contingent upon eligibility to work in the United States and successful completion of a background check.  If the position is posted on our job board at it is an available position and you may apply.  No phone calls please.


Pacific University is a small but diverse community, where students thrive in a personal academic environment.  Tracing its roots back to 1849, when it began as a school for orphans of the Oregon Trail, Pacific has long been devoted to making a difference in people’s lives.  Nestled in the valley at the base of the coastal range and Mount Hood, the university is only a half hour to the Portland metro center. 

Today, students study in a unique combination of undergraduate, graduate and professional programs in the liberal arts and sciences, optometry, education, health professions and business.  Pacific University has campuses in Forest Grove, Hillsboro, Eugene and Woodburn, Ore., as well as an office in Honolulu.  In addition, a variety of Pacific University health and eye clinics throughout the Portland area serve patients and provide students with practical experience.

At Pacific University, students and faculty engage in discovery through close, nurturing relationships that provide extraordinary learning experiences.  International study, service learning, internships and co-curricular activities have been integral parts of the education of nearly 25,000 alumni worldwide who share in the Boxer spirit.


It is the policy of Pacific University not to discriminate on the basis of race, color, national or ethnic origin, ancestry, age, religion or religious creed, disability or handicap, sex or gender, gender identity and/or expression (including a transgender identity), sexual orientation, military, veteran or Vietnam Era status in admission and access to, or treatment in employment, educational programs or activities as required by Title IX of the Education Amendments of 1972, section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, the Age Discrimination Act, the Americans with Disabilities Act of 1990, or any other classification protected under state or federal law, or city ordinance.  Questions or complaints may be directed to the Vice President for Academic Affairs, 2043 College Way, Forest Grove, OR 97116,