Job #:  1696

The Student Success Librarian collaborates with library faculty and staff, academic faculty, and other campus partners to develop, implement, and coordinate library services designed to improve student success and retention, with an emphasis on services delivered by Access Services and Tutoring and Learning Services. As head of Access Services and Tutoring and Learning Services, this position takes a leadership role in ensuring that the delivery of library information resources and writing and tutoring support are aligned with students needs and are coordinated with other library services to best facilitate both undergraduate and graduate students’ academic success. Responsibilities include providing strategic direction and management for Access Services and Tutoring and Learning Services in collaboration with the Dean of University Libraries; developing and delivering training for student peer tutors; participating in the library’s instruction program for both undergraduate and graduate students; and building partnerships with academic student support services across the university. This position reports to the Dean of University Libraries, is a member of the Library Faculty, and works as a library team member in a rapidly changing, technology-rich environment. Library faculty members are expected to engage in university and professional service, as well as relevant scholarly activities that advance personal and institutional practice. This is an 11-month annual contract on an extended-term track appointment.


  • Provide leadership and direction for Access Services and Tutoring and Learning Services, emphasizing integrated and equitable service delivery for all students
  • Hire, train, and supervise Access Services managers, and support managers in the hiring, training, and supervision of Access Services staff and student employees
  • Develop and coordinate initiatives and services within Access Services and Tutoring and Learning Services related to student engagement, persistence, and academic success
  • Lead collaborative development, revision, and promotion of library policies and best practices relevant to Access Services and Tutoring and Learning Services
  • Facilitate the collection and maintenance of relevant Access Services and Tutoring and Learning Services statistics and outcome measures to inform continuous improvement of services and library-wide assessment efforts
  • Actively encourage the professional development of Access Services staff and continuous improvement in service delivery to students, staff, and faculty
  • Represent Access Services on internal Libraries committees and project groups and within the Orbis Cascade Alliance
  • Oversee the hiring, training, and supervision of student employees for Tutoring and Learning Services
  • Collaborate with librarians and academic faculty to develop and deliver instruction and online guides that focus on information literacy, research, and writing skills needed for academic success.
  • Participate in collaborative efforts within the Libraries to ensure library services are responsive to the academic needs of students of diverse backgrounds; with a special emphasis on the needs of early-stage undergraduates, transfer students, and non-traditional students
  • Participate in outreach to students and academic faculty in support of building student awareness and utilization of library research, tutoring, and writing services.
  • Fulfill the responsibilities of a library faculty member by participating in shared governance, in university and professional service, and in scholarly/creative activities that inform the duties of this position.


  • Serve as the library liaison to student success, engagement, and retention programs across the university, especially those supporting at-risk or traditionally underserved populations.
  • Coordinate with the Systems and Applications Librarian to ensure library systems relevant to Access Services functions (primarily Ex Libris Alma/Primo and ILLiad) efficiently support the work of the department
  • Perform other, relevant duties as needed/required.


This position is responsible for leading, and integrating, the Libraries’ Access Services and Tutoring and Learning Services units. This includes direct supervision of Access Services managers, support of all Access Services staff, and supervision and training of student employees in Tutoring and Learning Services. Day-to-day operations of Access Services are supervised by staff managers; operations of Tutoring and Learning Services are managed by this position. The primary location of this position is the Forest Grove Campus, but the Student Success Librarian will maintain a regular presence on the Hillsboro Campus, as well as being responsible for leading the development of the Access Services and Tutoring and Learning Services presence on the Eugene and Woodburn campuses and for online programs.


This position supervises the Circulation Manager and Interlibrary Services Manager. Hiring, supervision, and scheduling of student employees for Tutoring and Learning Services is conducted in collaboration with the Circulation Manager; however, this position is responsible for overseeing the training of Tutoring and Learning Services student employees.


  • MLS or equivalent from an ALA-accredited program.
  • Minimum of 3 years’ experience working in access services in a public or academic library, or equivalent
  • Demonstrated experience in either managing people, providing training for adult learners, providing instruction to post-secondary students, or equivalent activities


The successful candidate will demonstrate the following:

  • Knowledge of current and emerging trends in academic libraries, specifically as they relate to discovery and delivery of information resources and development and delivery of library research instruction.
  • Knowledge of contributing factors to student persistence, success, and retention in undergraduate and graduate education.
  • Ability to lead and manage a team effectively.
  • Ability to teach effectively in both one-on-one and group settings.
  • Aptitude for learning new technology and information tools in a rapidly changing environment.
  • Excellent interpersonal and communication skills that display consideration for diverse backgrounds and communication styles.
  • Ability to work both independently and in a team environment.
  • Critical thinking skills in problem solving and decision-making.
  • Ability to work collegially with others in a collaborative environment.


  • Experience working in a college tutoring or writing center; or
  • Demonstrated knowledge of best practices for post-secondary research, writing, and tutoring services


Academic library environment, working in public areas and in a normal office environment. Primarily sedentary work that requires sitting and using a computer. This job is not exposed to adverse environmental conditions. Faculty, exempt, non-tenure track, full-time, year-round (11 month contract, extended-term-track).

PHYSICAL ACTIVITIES:  Feeling; Fingering; Grasping; Hearing; Lifting; Pulling; Pushing; Reaching; Repetitive motion; Standing; Stooping; Talking; Walking.

PHYSICAL REQUIREMENTS:  Sedentary work. Light work. Visual acuity.

APPLICATION:  Please email cover letter, resume and names and phone numbers of three professional references to  Please name your documents as shown in the following example: (Example:  Adams_Amy letter, Adams_Amy resume, Adams_Amy references).  You may also mail your application materials to Human Resources/Pacific University, 2043 College Way, Forest Grove, OR  97116.

Application materials will be screened and interview candidates will be selected and notified.  The hiring process normally consists of several interviews and can last several weeks depending on the position.  Employment is contingent upon eligibility to work in the United States and successful completion of a background check.  If the position is posted on our job board at it is an available position and you may apply.  No phone calls please.


Pacific University is a small but diverse community, where students thrive in a personal academic environment.  Tracing its roots back to 1849, when it began as a school for orphans of the Oregon Trail, Pacific has long been devoted to making a difference in people’s lives.

Today, students study in a unique combination of undergraduate, graduate and professional programs in the liberal arts and sciences, optometry, education, health professions and business.  Pacific University has campuses in Forest Grove, Hillsboro, Eugene and Woodburn, Ore., as well as an office in Honolulu.  In addition, a variety of Pacific University health and eye clinics throughout the Portland area serve patients and provide students with practical experience.

At Pacific University, students and faculty engage in discovery through close, nurturing relationships that provide extraordinary learning experiences.  International study, service learning, internships, and co-curricular activities have been integral parts of the education of nearly 25,000 alumni worldwide who share in the Boxer spirit.


It is the policy of Pacific University not to discriminate on the basis of sex, physical or mental disability, race, color, national origin, sexual orientation, age, religious preference or disabled veteran or Vietnam Era status in admission and access to, or treatment in employment, educational programs or activities as required by Title IX of the Education Amendments of 1972, section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, the Age Discrimination Act, the Americans with Disabilities Act of 1990, or any other classification protected under state or federal law, or city ordinance.  Questions or complaints may be directed to the Vice President for Academic Affairs, 2043 College Way, Forest Grove, OR 97116,