Job #:  1698

Provides professional optical services and administrative support for the College of Optometry Clinical Program primarily at the Forest Grove Medical Center.

GLOBAL RESPONSIBILITIES:  Represent and promote Pacific University and the College of Optometry in a professional and positive fashion. 

Protect the confidentiality of all patient medical and financial information.

Perform duties with a sense of teamwork; equally respecting the roles and challenges of students, faculty, staff, College administration, and other members of the University community.


•     Responsible for making recommendations and decisions in the filling of prescriptions for spectacles. This includes educating patients on options in regards to their specific needs and  determining lens design, material, any and all lens treatments, coatings, etc., taking all measurements, frame selection, fitting, repairs, and responding to telephone inquiries.

•     Determines specific data for prescription orders, verifies completeness and accuracy of all orders, including those prepared by students. Places the orders based on lens selection and  appropriate third party payer requirements. Tracks the status of orders and determines cause for delays, and  verifies the accuracy of prescriptions received from all labs.

•     Responsible for maintaining communications with patients while prescription orders are in process: notifying patients of order delays, contacting patients when orders are ready for dispensing, responding to optical related inquiries, etc.

•     Serves as a technical expert to interns, staff optometrists, and faculty regarding all ophthalmic products and managed care coverage of materials.  This requires maintaining current knowledge of new ophthalmic materials and technology through continuing education and industry relations.

•     Manages and maintains frame inventory, selects in coordination with the Director of Ophthalmic Services, and maintains adequate stock of optical supplies.

      Supervising, educating, and overseeing students’ patient interactions during their required rotation as a second year intern and third year intern in the dispensary, and then grading their performance and expertise.

     Works with frame manufacturer’s representatives and processing labs to develop and maintain positive professional relationships with Pacific University College of Optometry.

•     Responsible for proper documentation of prescription orders in the patient charts along with notes of all patient interactions. Reconciles lab statements, assures credits are applied for returned merchandise, charges are correct and discrepancies are resolved.

•     Works closely with the reception office staff to insure proper coordination of patient care activities

•     Willingly performs other position related or implied tasks and works with the Director of Clinic, Director of Ophthalmic Services, and administrative staff to continuously explore ways to increase revenues, improve operations, enhance customer service and promote the optical center.


•     Three years practical experience as a Dispensing Optician  or documented successful completion of a one year or longer academic program in Dispensing Opticianry or optical technology with a dispensing emphasis.  Must possess or obtain ABO Certification within one year of date of hire, and thereafter maintain ABO certification.

•     General office experience and skill with office machinery including computers.

•     Excellent verbal and written communication skills and the ability to apply good judgment and a professional manner when interacting with students, patients, faculty, and co-workers.

•     Proven ability to work within the guidelines of good Optometric practice.

•     Must be willing to adapt work schedule to the needs of the center and accept assignments at multiple locations.

REPORTING RESPONSIBILITY:   Reports to the Manager of Pacific EyeTrends Forest Grove

CLASSIFICATION: 40 Hours/week, Non-exempt, 12 month

APPLICATION:  Please email cover letter, resume and names and phone numbers of three professional references to  Please name your documents as shown in the following example: (Example:  Adams_Amy letter, Adams_Amy resume, Adams_Amy references).  You may also mail your application materials to Human Resources/Pacific University, 2043 College Way, Forest Grove, OR  97116.

Application materials will be screened and interview candidates will be selected and notified.  The hiring process normally consists of several interviews and can last several weeks depending on the position.  Employment is contingent upon eligibility to work in the United States and successful completion of a background check.  If the position is posted on our job board at it is an available position and you may apply.  No phone calls please.


Pacific University is a small but diverse community, where students thrive in a personal academic environment.  Tracing its roots back to 1849, when it began as a school for orphans of the Oregon Trail, Pacific has long been devoted to making a difference in people’s lives.  Nestled in the valley at the base of the coastal range and Mount Hood, the university is only a half hour to the Portland metro center. 

Today, students study in a unique combination of undergraduate, graduate and professional programs in the liberal arts and sciences, optometry, education, health professions and business.  Pacific University has campuses in Forest Grove, Hillsboro, Eugene and Woodburn, Ore., as well as an office in Honolulu.  In addition, a variety of Pacific University health and eye clinics throughout the Portland area serve patients and provide students with practical experience.

At Pacific University, students and faculty engage in discovery through close, nurturing relationships that provide extraordinary learning experiences.  International study, service learning, internships and co-curricular activities have been integral parts of the education of nearly 25,000 alumni worldwide who share in the Boxer spirit.


It is the policy of Pacific University not to discriminate on the basis of race, color, national or ethnic origin, ancestry, age, religion or religious creed, disability or handicap, sex or gender, gender identity and/or expression (including a transgender identity), sexual orientation, military, veteran or Vietnam Era status in admission and access to, or treatment in employment, educational programs or activities as required by Title IX of the Education Amendments of 1972, section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, the Age Discrimination Act, the Americans with Disabilities Act of 1990, or any other classification protected under state or federal law, or city ordinance.  Questions or complaints may be directed to the Vice President for Academic Affairs, 2043 College Way, Forest Grove, OR 97116,