Job #:  1705

Responsible for supervision of the clinic office staff and the financial and business office operations at the Pacific EyeClinic Cornelius.


  • Provides on-site supervision, scheduling, and training of clinic office staff and actively engages in routine business operations at the center with an emphasis on providing optimal patient care and educational experiences.
  • Serves as HIPAA clinic contact person, provides information to patients, protects the privacy of PHI, answers questions, and receives and processes complaints.
  • Responsible for the posting of charges, payments, standard courtesy and social service adjustments.  Applies third party billing expertise to properly determine coverage, claims submission branch, and effectively communicates financial obligations to patients.  Works to maintain the accounts receivable balance at an acceptable level.  Collects patient balances at time of service and contacts patients if their account becomes delinquent.  Determines which accounts are 90 days past due, verifying the accuracy of charges on the account, then compiles the information that is required by the collection agency.
  • Audits monthly financial reports, troubleshoots differences, and makes corrections necessary to balance.
  • Responsible for management of the reception area which includes answering telephones, scheduling, general reception, appointment confirmations, posting charges and payments, processing daily mail, triaging patient problems and concerns, billing, account balancing, bank deposits, reconciling lab statements, oversees maintenance of ophthalmic supplies in the exam rooms and supply cabinets, keeping clinic office neat and organized, and assisting all visitors. 
  • Provides initial computer system training to all new hires.
  • Maintains patient database including the proper coding of procedures; materials, and diagnoses; demographic information; recording of appointments, reschedules, cancellations and no-shows; posting of charges, payments, and adjustments; and aging of receivables. Collaborates with Administrative Specialist of Clinical Coding and Billing as needed for insurance claim support and coding processes. 
  • Works cooperatively with the Clinic Director, opticians, course instructors, and attending doctors on duty to coordinate balanced educational experiences for interns and optimal care for patients.  Performs all duties in a manner that contributes to the overall professional appearance and atmosphere of the center. 
  • Works closely with and reports to the Director of Clinical Operations to maintain efficient, positive, and compliant office operations.
  • Serves as liaison between centers, social service patients, and agencies.
  • Oversees timely preparation and distribution of correspondence.  Typical correspondence may include: letters, billing statements, patient reports, referral information, acknowledgement of referrals, and managed care documents.  Edits insurance data and prepares insurance claims on a regular basis.


  • Willingly performs other position-related or implied tasks and continuously explores ways to increase revenues, improve operations, enhance customer service, and promote Pacific University College of Optometry Clinical Program.
  • Perform other related duties as assigned.

JOB SCOPE:  Performs duties independently with minimal supervision, operating from specific and definite directions and instructions, yet work is checked or verified on a frequent basis. Decisions are made within general university policy constraints but occasionally require independent decision making. Errors could affect the smooth and efficient operation of the office.

SUPERVISOR RESPONSIBILITY:Full supervisory responsibility for all the department’s clerical, technical and service personnel.     This responsibility includes employee evaluation, employee counseling and/or discipline, approving any absences or overtime and making any recommendations for hiring, terminations, pay changes, job changes and training.


  • High school diploma required. Bachelor’s degree preferred or equivalent work experience.
  • Previous experience working in a health care facility with an emphasis in medical insurance billing.  Experience in vision care preferred, but not required.


  • Communicates effectively with students, faculty, staff and the public appropriate to the age of the individual served.
  • Builds on basic learning and carries it from one situation to another.
  • Demonstrates critical thinking skills in problem solving and decision-making.
  • Asks questions and seeks assistance.
  • Takes responsibility to eliminate the source of problems.
  • Demonstrates confidentiality regarding information pertaining to all students, faculty and staff.
  • Maintains proper appearance and personal conduct for the employee’s particular job.
  • Uses effective communication skills taking into consideration body language, filters, listening, paraphrasing, and questions with customers of diverse ethnic and cultural backgrounds.
  • Demonstrates ability to work in a team environment.
  • Ability to protect the confidentiality of all patient medical and financial information.
  • Ability to respect the roles and challenges of staff, students, faculty, College administration, and other members of the University community.
  • Professional appearance and a high level of self-motivation and interest in program development.
  • Excellent verbal and written communication skills and the ability to apply good judgment and a professional manner when interacting with patients, optometry students, optometric physicians, and others in the health care community.
  • Strong word processing and database management skills.  Working knowledge of computers, standard office equipment and EHR (electronic health record systems).
  • Ability to maintain accuracy in numerous detailed record-keeping tasks.
  • Must comply with HIPAA rules and procedures as described in the Pacific University College of Optometry Privacy Policies and Procedures Manual.
  • Must possess the skills and motivation necessary to work independently and as a team member.
  • Must be willing to accept flexible working hours, including Saturdays and assignments at other centers.
  • Must be highly organized, flexible, sensitive to meeting deadlines, and able to exercise good judgment in prioritizing and developing efficient work methods.
  • Knowledge of Spanish language required.

WORKING CONDITIONS:  Clinic office environment.

PHYSICAL ACTIVITIES__Climbing  __Balancing  _X_Stooping  _x_Kneeling  _x_Crouching  __Crawling  _x_Reaching  _x_Standing _x_Walking  _x_Pushing  _x_Pulling  _x_Lifting _x_Fingering  _x_Grasping  __Feeling  _x_Talking  _x_Hearing _x_Repetitive motion

PHYSICAL REQUIREMENTS__Sedentary work  __Light work  _x_Medium work  __Heavy work  __Very Heavy work   _x_Visual acuity

APPLICATION:  Please email cover letter, resume and names and phone numbers of three professional references to  Please name your documents as shown in the following example: (Example:  Adams_Amy letter, Adams_Amy resume, Adams_Amy references).  You may also mail your application materials to Human Resources/Pacific University, 2043 College Way, Forest Grove, OR  97116.

Application materials will be screened and interview candidates will be selected and notified.  The hiring process normally consists of several interviews and can last several weeks depending on the position.  Employment is contingent upon eligibility to work in the United States and successful completion of a background check.  If the position is posted on our job board at it is an available position and you may apply.  No phone calls please.


Pacific University is a small but diverse community, where students thrive in a personal academic environment.  Tracing its roots back to 1849, when it began as a school for orphans of the Oregon Trail, Pacific has long been devoted to making a difference in people’s lives.  Nestled in the valley at the base of the coastal range and Mount Hood, the university is only a half hour to the Portland metro center. 

Today, students study in a unique combination of undergraduate, graduate and professional programs in the liberal arts and sciences, optometry, education, health professions and business.  Pacific University has campuses in Forest Grove, Hillsboro, Eugene and Woodburn, Ore., as well as an office in Honolulu.  In addition, a variety of Pacific University health and eye clinics throughout the Portland area serve patients and provide students with practical experience.

At Pacific University, students and faculty engage in discovery through close, nurturing relationships that provide extraordinary learning experiences. International study, service learning, internships and co-curricular activities have been integral parts of the education of nearly 25,000 alumni worldwide who share in the Boxer spirit.


It is the policy of Pacific University not to discriminate on the basis of race, color, national or ethnic origin, ancestry, age, religion or religious creed, disability or handicap, sex or gender, gender identity and/or expression (including a transgender identity), sexual orientation, military, veteran or Vietnam Era status in admission and access to, or treatment in employment, educational programs or activities as required by Title IX of the Education Amendments of 1972, section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, the Age Discrimination Act, the Americans with Disabilities Act of 1990, or any other classification protected under state or federal law, or city ordinance.  Questions or complaints may be directed to the Vice President for Academic Affairs, 2043 College Way, Forest Grove, OR 97116,