Frequently Asked Questions
The following FAQs should provide more information on physical therapy appointments.
What should I wear?
Please consider wearing comfortable loose fitting clothing for a thorough examination of your injury. Shorts are recommended for lower extremity injuries and short sleeved shirts are recommended for upper extremity injuries.
How long will a visit last?
Appointments typically range from 45 to 60 minutes in length.
When should I arrive?
Please plan on arriving 15 minutes early if it is your first appointment to complete necessary paperwork. However, on subsequent appointments please arrive as early as you can.
Will I have more pain afterwards?
Every effort will be made to give you a comfortable experience during physical therapy. However, it is common for a minimal amount of discomfort to be experienced during your examination or the following day/s. The physical therapist will provide you with information that will allow you to address any issues you may experience afterwards.
Can my child come to my appointment(s)?
Yes. Children are allowed in the waiting room, as long as they are accompanied by an adult or responsible sibling.
What type of patients do you see?
We see patients ranging from infants to elderly adults. Please call if you have any questions.
Do I need a referral for physical therapy?
In Oregon, physical therapists have direct access, which means you can see a physical therapist without a referral for 60 days. However, please feel free to contact your insurance provider to determine if you need a referral from your attending provider for physical therapy, as some insurance companies still require one. Patients with motor vehicle accident or worker's compensation claims will need a referral from an attending provider such as a primary care physician, family nurse practitioner, physician assistant and chiropractic physician.
What insurance companies do you accept?
Most major insurance companies are accepted but please call to determine if we are preferred providers for your insurance company. Some insurance companies may be considered in or out of network, which results in differences in coverage of benefits.
What is the difference between a private and pro-bono clinic?
Private clinics are similar to most clinics you have probably been to in that they accept multiple insurance providers and will charge for services accordingly. Pro bono clinics are different in that you have to meet specific criteria to be eligible for services. Often, these clinics will provide services for a nominal fee to uninsured patients or provide services free of charge.