This course will explore the role of the operations manager within the framework of healthcare organizations. Focus will be on best practices for quality improvement and how to measure improvement in organizational systems and patient care. Students will learn about various assessment methods and outcomes measurements to determine quality improvement. Topics to be covered include: quality assurance, project management, facility location and design, health information management systems, LEAN, work design and productivity, forecasting, and simulation. Students will explore the transformative role of implementing quality improvement processes in management practices, and better understand the direct impact on patient outcomes, lower costs, and improved system performance. Prerequisite: Admission to BHS program. 3 credits.