This course will explore the applications of operations management theory within the framework of healthcare organizations. Topics to be covered will include: systems theory, waiting lines and queuing theory, quality assurance, project management, facility location and design, health information management systems, work design and productivity, forecasting, and simulation. Focus will be placed on a variety of healthcare delivery system models including hospitals, outpatient treatment facilities, medical-group practices, managed care organizations, and long-term care facilities. Issues regarding supply management, scheduling, productivity, cost performance, and quality assurance also will be discussed. 3 credits.