Purpose & Student Learning Outcomes | Master of Healthcare Administration

Purpose of the Master of Healthcare Administration (MHA) Program

Mission Statement

  • The MHA Program is dedicated to advancing the field of healthcare management through formative and inspired curricular design that includes:
  • A team-teaching approach that incorporates industry practitioners
  • Practice-based skills and knowledge development by applying evidence-based practice and practice-based evidence (guidance first, then active learning by doing)
  • Experiential learning opportunities with healthcare community engagement
  • Inter-professional education with health professions students from clinical disciplines
  • Networking and mentoring opportunities with healthcare executives.

Vision Statement

  • The MHA Program aspires to cultivate leaders who will enrich healthcare institutions to provide the highest quality of patient care by being:
  • Active stewards of resources
  • Creative, innovative, critical, and forward thinkers
  • Change agents
  • Ethical, self-directed, accountable, and collaborative
  • Professional and culturally competent individuals who are committed to lifelong learning

Core Values

  • The MHA Program meets its Vision and Mission Statements by placing the highest value on patient-centeredness and health equity, honoring diversity, teamwork, ethical behavior, accountability, intellectual rigor, mentoring, personal growth, and life-long learning.
  • The MHA Program is best suited for individuals who are self-motivated, think critically and analytically, have exceptional communication skills, a positive attitude, bring solid industry experience, and are able to creatively self-direct and problem solve in conditions of uncertainty.

Student Learning Outcomes for the Master of Healthcare Administration Program

The Master of Healthcare Administration (MHA) program has adopted a modified competency model based on the Health Leadership Competency Model from the National Center for Healthcare Leadership (NCHL). These competencies are integrated into the learning objectives of the MHA curriculum. Broadly as a program, the MHA faculty’s goal is to prepare students to become leaders in the field of healthcare management with an understanding of the environmental factors and administrative skills required to be innovative and successful in the field; with this goal, graduates will be able to demonstrate the following NCHL competencies:

Transformation Competencies

  • Achievement orientation demonstrated by a concern to surpass a standard of excellence, which may include striving for individual improvement, an objective measure such as results orientation on a specific problem or issue, outperforming others, or denoting innovation in the field.
  • Analytical thinking demonstrated by the ability to understand a situation, issue or problem by breaking it down into smaller pieces or tracing its implications in a step-wise manner, which requires the demonstration of organizational skills, accurately making systematic comparisons, setting priorities on a rational basis, and identifying time sequences, causal relationships, and scenario (if-then) analysis.
  • Community orientation demonstrated by the ability to align one’s own and the organization’s priorities with the values and needs of the community, including the cultural and ethnocentric values, and move population-based health forward in line with community wellness needs and the national health agenda.   
  • Financial management skills demonstrated by the ability to understand and explain financial and accounting information, prepare and manage budgets, and make sound short and long-term investment decisions.
  • Information-seeking skills demonstrated by an underlying curiosity about people and issues, including the desire for knowledge and staying current with healthcare, organizational, industry, political, and professional trends and developments. This includes demanding precise information, resolving discrepancies by questioning data and information, and scanning for potential opportunities or information with a future focus, as well as remaining current and seeking best practices.
  • Innovative thinking demonstrated by the ability to apply complex concepts, develop creative solutions or use previous solutions in creative and adaptive ways for breakthrough thinking in the field.
  • Strategic orientation demonstrated by the ability to consider the business, demographic, ethno-cultural, political, and regulatory implications of decisions, and develop successful strategies that continually improve the long-term success and viability of the organization.

Execution Competencies

  • Accountability demonstrated by the ability to hold people accountable to standards of performance or ensure compliance for the long-term good of the organization.
  • Change leadership demonstrated by the ability to energize stakeholders and sustain their commitment to changes in goals, approaches, processes and strategies.
  • Collaboration demonstrated by the ability to work collaboratively with others, effectively be part of a team, without being in the leadership role, and constructively achieving a goal, as opposed to working separately or competitively. 
  • Communication skills demonstrated by the ability to speak and write in a clear, logical, and grammatically correct manner in formal and informal situations, to prepare cogent business presentations, and to successfully lead and facilitate group activities.
  • Influence and impact demonstrated by the ability to persuade, convince, influence or sway individuals and groups to earn their support on a position, project, opinion or issue.
  • Information technology management demonstrated by the ability to see the potential in and understand the use of administrative and clinical information technology and decision-making support tools in process and performance improvement, including the active utilization and continuous upgrading of information management capabilities.
  • Initiative demonstrated by the ability to identify a problem, obstacle or opportunity and take effective action. This means taking a proactive approach to address current as well as future problems and opportunities.
  • Organizational awareness demonstrated by the ability to understand and learn the formal and informal decision-making structures and power relationships in an organization. This includes the ability to identify organizational decision makers and those who influence them, and predict how events affect individuals and groups, and shape organizations.
  • Performance measurement demonstrated by the ability to understand and use statistical and financial methods and metrics to set goals and measure clinical as well as organizational performance with a commitment to and use of evidence-based practices.
  • Process management and organizational design techniques demonstrated by the ability to analyze, design or improve organizational processes, including the incorporation of quality management and customer service satisfaction principles.
  • Project management demonstrated by the ability to plan, execute and oversee a multi-year, large-scale project involving significant resources, scope, and organizational impact.  

People Competencies

  • Human resource management demonstrated by the ability to implement staff development and other management practices that represent contemporary best practices, comply with legal and regulatory requirements, and optimize the performance of the workforce, including performance assessment, alternative compensation and benefits methods, and the alignment of human resources practices and processes to meet the strategic goals of the organization.
  • Interpersonal communication and understanding demonstrated by the ability to understand other people as well as accurately hear and understand unspoken communication or partially expressed thoughts, feelings, and concerns of others. This includes assessing the complexity and depth of understanding of others to incorporate cross-cultural sensitivity.
  • Professionalism consistently exhibited by the demonstration of ethical behavior, sound professional practices, social accountability, and community stewardship. This includes the desire to act in a way that is consistent with one’s values.
  • Relationship building demonstrated by the ability to establish, construct, and sustain professional contacts for the purpose of building networks of individuals with similar goals and that support similar interests.
  • Self-confidence demonstrated by a belief in one’s own ability to accomplish a task and select an effective approach to solve a problem. This includes confidence in one’s opinions and decisions, and the ability to achieve success in increasingly challenging circumstances.
  • Self-development demonstrated by the ability to have an accurate view of one’s own strengths and development needs, including the impact that one has on others. This includes a willingness to address needs through reflective, self-directed learning, and implementing new approaches.
  • Talent development demonstrated by the drive to build the breadth and depth of the organization’s human capability and professionalism, including supporting top-performing people and taking a personal interest in coaching and mentoring.
  • Team leadership demonstrated by the ability to see oneself as a leader, from forming and directing a team that possesses balanced capabilities to setting its mission, values, and norms; holding team members accountable individually and as a group to achieve results.