Medical, Dental & Vision
Pacific University offers medical, dental and vision insurance coverage to benefit-eligible employees, including full-time faculty and staff and some part-time faculty and staff.
Employees may choose between two medical plans and three dental plans, each offering various levels of coverage. The cost of coverage of these plans is shared by you and the university.
New employees are eligible for insurance coverage the first of the month following their date of hire.
Existing employees may add, drop or change their coverage when they experience an eligible change of status (change in marital status, change in spouse’s health insurance coverage, etc.), or during the annual open enrollment period each spring.
The Nonstop Wellness program will be wrapped with employees' Regence and Kaiser medical plans. Nonstop Wellness allows Pacific University to fund a portion of employees’ out-of-pocket expenses (e.g. deductibles, copays and coinsurance) by providing employees with a Visa card to pay for in-network, carrier-approved medical expenses.
To learn more about NonStop Wellness, watch the 2019-2020 Benefits Overview Video.
If you have questions about the Nonstop Wellness program as you enroll in your benefits, please contact Nonstop at 877.626.6057 or firstname.lastname@example.org. They are open Monday-Friday from 6am-5pm PST. A Nonstop representative will respond to your questions within 24 hours.
To create an online account with Nonstop Wellness, visit the Login Portal and follow the steps below.
Did you make a payment with your Nonstop Wellness card and then receive a check from Kaiser or Regence?
If you made a payment with your Nonstop card and then received a reimbursement check from Kaiser or Regence, the payment should be forwarded to Nonstop Wellness. Often this will occur when the initial payment was an overpayment, and the insurance company is giving the funds back to you.
In these situations, please sign the reimbursement check over to Nonstop Wellness. You can do this by including “Pay to the order of Nonstop Wellness” and your signature in the endorsement portion of the check. Mail the endorsed check to Nonstop Wellness at Nonstop Wellness, 1800 Sutter St. STE 730, Concord, CA 94520.
Emergency Room vs Urgent Care vs Doctors Visit
A trip to the emergency room (ER) can be much more expensive* than a visit to your doctor or to urgent care, and take up more of your valuable time. And while there are times when the ER is absolutely unavoidable, it’s good to know when you should go – and when you should seek a different type of care.
Emergency rooms: You should go to the ER for life-and-death situations (e.g. chest pain, large open wounds, head injury). ERs typically have very long wait times and are the most expensive of the three options for medical care. In addition, ERs are designed to serve the most urgent and critical needs that cannot wait for urgent care or an appointment with a PCP. Knowing when to go and when to wait allows ER providers to serve those most in need in a quicker and more efficient manner.
Urgent care: When you simply need fast service for ailments such as sprains and minor infections, your best bet is urgent care. Urgent care is less expensive than the ER and often has less of a wait time. Urgent care is designed to meet the needs of patients who cannot wait for an appointment with their PCP, but are not experiencing a life-or-death situation.
Your primary care physician (PCP): By far the least expensive option (especially if you see a nurse practitioner or a physicians assistant in your PCP’s office), visits to the PCP are reserved for all non-urgent needs, preventative care, and general questions about your health. Having an ongoing and trusted relationship with a PCP can reduce your reliance on ERs/urgent care and lower your overall healthcare costs.