Kaiser Permanente

Pacific University offers both medical/prescription coverage and dental coverage through Kaiser Permanente. Find pertinent plan information below.

Nonstop Wellness Information

The Nonstop Wellness program is wrapped with employees' Regence and Kaiser medical plans. Nonstop Wellness allows Pacific University to fund a portion of employees’ out-of-pocket expenses (e.g. deductibles, copays and coinsurance) by providing employees with a Visa card to pay for in-network, carrier-approved medical expenses.

New Year Nonstop Wellness Alert: All benefited employees who use the Nonstop Wellness Visa should be aware that the card should not be used to pay bills for appointments that took place in the last plan year - on or before 12/31/20. The card should only be used on payments for services in the current plan year - on or after 01/01/21. All 2020 bills that you would like paid by Nonstop Wellness must be submitted manually. To submit a claim, you must fill out a Claims / Reimbursement Request Form and submit it with all the pages of the EOB (Explanation of Benefits), bill, and medication receipts or pharmacy receipts for processing. Claims for the 4/1/20-12/31/20 benefits plan year must be submitted within 90 days of the end of our plan year. That date is March 31, 2021.

Nonstop Wellness also has a new mobile app for easy account tracking and claim submission! The Nonstop Wellness Mobile app is now available for download to your favorite iOS or Android device. It allows you to file and view claims, browse pertinent documentation, and keep tabs on the balance on your Nonstop Wellness Visa card, among many other features. Even better, this is a living app that will continue to evolve and add new features over time, ensuring it stays useful for the long run.

To download the Nonstop Wellness mobile app, please visit the Android or iOS app store. Nonstop Wellness has also created a user guide and FAQ document that provides more details on how to use the Nonstop Wellness mobile app. If you have further questions about the app or need additional assistance, please email mobile@nonstopwellness.com

For more information about Nonstop Wellness, please visit the Mental, Dental, and Vision benefits overview webpage.