Responding to Conflict When Tensions Are High

Conflict theory identifies five common approaches to conflict:

• Accommodating
• Competing
• Compromising
• Collaborating
• Avoiding

When you are under pressure, which approach do you tend to rely on, and how well is it working for you?

No conflict style is inherently “good” or “bad.” Each can be effective depending on the situation. Conflict competence comes from recognizing our usual response and learning to move, or “toggle,” among different approaches as circumstances require.

The next time tensions rise, consider asking yourself: What does this situation need from me? What might change if I intentionally tried a different approach?

If you are a Pacific University faculty or staff member and would like help exploring a conflict, preparing for a difficult conversation, or considering how you want to respond, Pacific University Ombuds Drs. Birthe Reimers and Derrick Johnson offer independent, impartial, informal, and confidential support.

Learn more or request a confidential conversation with Derrick or Birthe.