Employee Assistance Program (EAP)

Please Note: Our Employee Assistance Program provider, formerly known as Cascade Centers, has changed its name to Canopy. The only thing that has changed is the name. Canopy still has all the same services, offered in exactly the same ways.

Your wellbeing isn't just about your physical health. It is a combination of physical, mental, emotional, social, spiritual and financial health.

Pacific University supports the comprehensive wellbeing of our employees with the Employee Assistance Program through Canopy. This free, confidential service helps you access a wide range of wellness and counseling resources to support you and your family through life's varied journeys - from moments of crisis and grief to phases of personal empowerment and career growth.

Canopy can also provide you with concierge services to help make day-to-day stresses a little easier. Are you looking for child or elder care in your area? Canopy can pre-screen facilities within a given area and assist you with information about ratings and availabilities.

The Employee Assistance Program also offers a comprehensive assistance platform that seamlessly uses technology, activity trackers, and game mechanics to turn common wellness goals—like drinking enough water or moving more—into motivating challenges that help people create healthier lifestyles.

Find information online or call Canopy at 800-433-2320. 

PLEASE NOTE: Canopy is committed to creating a safe, inclusive and equitable society for all. 

At the initial point of contact, when requesting counseling services, EAP intake counselors work with members to identify variables important to them to inform selection of a counselor in the network. The Employee Assistance Program is able to sort counselors by the following variables, which allow members to select a counselor who they feel most comfortable working with:

  • Clinical specialty; including expertise working with LGBTQ population, serving people with learning disabilities, experience with geriatrics, military veterans, etc.
  • Geographic location, including neighborhoods with diversity in SES
  • Accessibility of office location for those with mobility issues
  • Language spoken
  • Ethnicity
  • Gender

To learn more about diversity at Canopy, please review their strategies to promote equity.


Did you know that the Employee Assistance Program has live, ongoing webinars? For session details, visit the Canopy Webinar webpage.


Intake and Assessment

Up to three sessions per incident, per client, per year for problem identification, assessment, the establishment of outcome goals, recommendations, priorities and actions needed to reach goals.

Information Line

The anonymous information line is available to employees and dependents seeking information about general mental health and EAP services. Call 800-433-2320 and ask for the information line Monday through Friday, 8 a.m. to 5 p.m.

Telehealth Phone & Video Counseling

You can schedule a live, online virtual session with an EAP consultant to answer questions, assist with problem resolution, and provide advice customized to your situation. For additional information, or to set up a session, please visit the Canopy's Telehealth Phone and Video Counseling website.

Crisis Counseling

Available on a 24-hour, 7 day a week basis. Call 800-433-2320, text 503-850-7721 or access the Crisis Counseling website for more information.


Canopy will help locate resources and information nationwide related to:

  • Eldercare | Finding solutions for the aging needs of our loved ones
  • Childcare | Infant to College-age information and resources for childcare, education, parenting and adoption
  • Identity Theft | Employees and family members receive unlimited phone consultation for ID recovery, support, and prevention techniques. Services include guidance immediately after discovery of the ID theft, access to financial advisors or attorneys, guidance on how to minimize risk such as what to do today, how to maintain vigilance, and how to protect yourself on the web.
  • Concierge Services | Cascade offers information and resource services for today's busy people. The EAP team will research and locate resources and provide that information to you within two business days of the call. Whether it is the season playbill at a local Shakespeare Festival or dog obedience training, EAP can help find those resources for you.

For employees seeking resources related to eldercare, childcare, tutors, in-home child assistance, and other dependent care topics, the Employee Assistance Program from Canopy can help. Please review the Dependent Care Support Services offered through EAP along with the childcare resource list compiled for Pacific University employees

Legal/Financial Consultations

Canopy provides consultations with licensed professionals for a variety of legal and financial matters. Discounted rates are available for services that exceed limits.

Home Ownership Program

If you are looking to buy, sell, refinance, or invest in a home, take advantage of the Home Ownership Program. This program offers a network of pre-screened service providers that offer free, no obligation consultations. Also available are pre-negotiated discounts with all of these providers. Using this program, you can save substantial time and money.

For your free consultation or more information about the Home Ownership Program, call 1-844-613-HOME.

Canopy Personal Wellness

Unlimited access to wellness coaches for assistance with making lifestyle changes for areas such as: weight management, fitness, smoking cessation, and chronic conditions.

To Access:

  1. Go to www.wellcall.com
  2. Click on Members
  3. Register as a new user
  4. Use company password: Pacific University

Canopy Personal Advantage

Canopy Personal Advantage is a interactive website providing innovative, online, educational tools: kick a habit, take self assessments, compare child and elder care services, watch informative video clips, and more.

To Access:

  1. Go to the Canopy Personal Advantage webpage
  2. Register as a new user
  3. Use company password: Pacific University

Pet Parent Resources

Canopy offers support when you have questions about your furry friends. From pet insurance discounts to new pet parent guidance, they can help. Learn more about this service today!


WholeLife Directions

WholeLife Directions and the WholeLife Scale 

The WholeLife Directions app provided by the Employee Assistance program is a free, confidential tool to help you bring awareness to your current health status and provide easy-to-access self-use tools to help you feel better. The app is based on cognitive behavioral therapy and mindfulness resources and includes digital guidance designed to help you create meaningful change.