COVID-19 Information

Beginning August 2, 2021, the Student Accounts Office window in Marsh Hall will be open Monday through Friday from 9:00 a.m. to 5:00 p.m.  We can also be reached during business hours via email -- -- or direct emails can be found on the Staff page.

Payment can be made by mail or online.  There is also a dropbox for check payments on our door in Marsh Hall.  Please make sure your full name and numeric student ID is on any communication and/or payment.  An envelope is not necessary for dropping off payment.  If you are unsure your online payment processed successfully, please do not make a second payment.  Email for confirmation.

Direct deposit for financial aid refunds (not workstudy paychecks) can be set up on BoxerOnline and address updates can be done on myAccount.

Student Accounts

The Business Office/Student Accounts change in hours during the listed times:

  • closing at 12:30, Thursday, December 15, 2022
  • closed Thursday, December 22 to Friday, December 30, 2022 -- return January 3, 2023
  • open at 10:45 - Wednesday, January 25, 2023

Follow us on Instagram @pacificustudentaccounts

Make A Payment on a Student Account

This section contains information concerning current and future students. If you have questions not answered here, please contact a member of the Business Office Staff.  You can also email the Business Office at



Medical Insurance 2022 - 2023

Waiver deadlines specific to your program are provided with your billing statement and on the waiver website.

More information is available on the Academic Health Plans website.

Medical Insurance 2021 - 2022

Waiver deadlines specific to your program are provided with your billing statement and on the waiver website.

More information is available on the Academic Health Plans website.


Student Accounts | Important Payment Information


Mail payments to:
Business Office
Pacific University
2043 College Way
Forest Grove, OR  97116
Make sure the student’s full name and ID number are on check.

Semester Payment Plan Due Date
Fall 2022 August 15, 2022
Spring 2023 January 15, 2023

Monthly Payment Plan  (must opt-in via BoxerOnline, $40/semester fee)

Due Dates
Fall 2022 August 15, September 15, October 15, and November 15, 2022
Spring 2023 January 15, February 15, March 15, and April 15, 2023

$50 per month late fees will be applied after the semester ten-day grace period. It is important that deadlines are met to avoid additional fees as well as to experience timely registration for subsequent semesters. Charges incurred after initial statement and/or refunds are disbursed are subject to late fees if not paid in 30 days. Please review all university correspondence sent to your Pacific email for requirements and deadlines.

If you can't make a payment, contact the Business Office as soon as possible to inform them of your situation and your attempts to make payment. They can further help you and give you advice on what to do for your situation.

If you already have insurance, fill out an Insurance Waiver Form by the deadline.

Refunds and credit balances (pdf)

Student Loans

Can I receive a Short Term Loan before I receive my refund check?

Yes. Short Term Loans are available to current students who will be receiving student loans and will have excess funds after all of their obligations are paid on their student account. The maximum amount we loan is $2,000 and there is a non-refundable fee of $25.
 Please call the Student Accounts office at 503-352-2178 for questions.

Promissory Note for Short Term Loan (DocuSign)  Application deadline is twenty (20) days prior to the first day of the semester.

Questions about Perkins or Health Profession Loans?
 The Student Account Specialist, Hope Villanueva, can help you with questions about Perkins Loans and Health Profession Loans. 
For information on your Perkins loan, you can visit the Heartland ECSI website. For real-time access to your account information, or to make payments, update addresses or sign up for Auto-Draft, visit the Heartland ECSI website.

What do I do after I graduate? 
Update your contact information regularly. If you get married or move, let the loan company know as soon as possible to avoid any confusion.

What if I can't make a payment?
 Contact Heartland ECSI or Hope Villanueva

Do I need to sign a promissory note every year?
 Yes. Please contact the Financial Aid Department.

Important Information about 1098-T


  • Please log into your Student Account Suite and select 1098 ELECTRONIC CONSENT for online delivery of your 1098-T Tax Form, which will be delivered before the end of January 2023.
  • Please log into myAccount to verify your current address is correct for federal tax form reporting.

Important Notes about Form 1098-T and Answers to Frequently Asked Questions

For additional information, including specific instructions for the 1098T form and Publication 970 – Tax Benefits for Education, please visit

Need a Canadian tax form?

If you are a Canadian student and you need a tax form, please fill out the form below and turn it in to the Business Office. If you do not fill out a form, you will not receive a Canadian tax form.

Canadian Tax Form (pdf)